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The Newest Resources Offered by the Cystic Fibrosis & Freedom Pharmacies

Zahira Tamika Summer Dr Hicks 8 2019

Pictured left to right: (Dr. Stansberry ▪ Tamika ▪ Summer ▪ Dr. Hicks):
Clinical Pharmacist Zahira Stansberry, Pharm D., BCPS, Nurse Liaison Tamika Grubbs, RN,
Licensed Mental Health Counselor & Patient Advocate Summer Katz, M.A., LMHC,
& Director of Pharmacy Services Kimberly Hicks, Pharm D., MHA, CRPh

9/9/19 Posted by Summer Katz, MA, LMHC
Patient Advocate

As the patient advocate with the Cystic Fibrosis & Freedom Pharmacies, I am excited to share with you some of the latest pharmacy resources offered to benefit patients and families. As a CF patient myself, it can be very important and helpful to know that there are a number of resources available to simply “help me get through it.”

Here at the Cystic Fibrosis & Freedom Pharmacies, all of the staff are trained to be in your corner and assist you with all of your pharmaceutical & supply needs. As “Specialty pharmacies dedicated to your optimal health,” the services that we offer go far beyond filling your prescriptions. Please feel free to review the below information and let us know if you would like to discuss any of the resources in further detail.

I am excited to share the fact that Freedom Pharmacy was recently awarded the U.R.A.C. seal of approval, which signifies the gold standard in specialty pharmacies! U.R.A.C. processes improve all pharmacy procedures, focusing on the highest level of accountability and patient care. On the URAC website we are listed under Freedom Pharmacy and HHCS Pharmacy. Here’s the press release.

High-Touch Case Management Program: Patients in this program receive personalized calls with an experienced registered nurse to make the most of their prescribed treatments and reduce hospitalizations with full-service medication case management. Mental health consultation, support and individualized referrals are also offered to our patients by our licensed mental health counselor/patient advocate (me).

Full-Service Prior Authorization (PA) & Appeal Program: Our billing staff will fill out the paperwork needed by your insurance company to obtain the necessary authorization for you to receive your medication(s) quickly and effectively. We also provide assistance and priority attention in completing prior authorizations, as well as appeal support for escalated insurance issues.

Healthy Bucks Customer Rewards Program: Earn FREE over-the-counter products shipped with your prescriptions. For more details about the program, please go to: www.myhealthybucks.com or call Barbara at 800-741-4427 to sign up & start earning!

Co-pay Assistance Sign-Up Support: Our trained billing staff can assist you with signing up with various copay assistance programs,* such as the HealthWell Foundation,® Allergan’s LIVE2 THRIVE® Program, CREON’s CFCareForward Program, or Needy Meds, etc. to help reduce your out-of-pocket costs.

Inhaler Education Program: If you have been prescribed a breathing inhaler, you are encouraged to speak with one of our trained clinicians to get the most out of your therapy. Proper inhaler utilization and handling education, support and instruction are offered to you by an experienced registered nurse at our pharmacy.

(NEW) Telehealth Services: We are excited to now provide face-to-face services via Doxy.me, an online platform to share education through live video call interactions! We can provide support and medication education, or instruction through this easy-to-use online telehealth platform. Details will be provided upon your individual request by calling us at 1-800-741-4427.

It’s simple to use the Doxy.me platform. We’ll simply send you a web link. There’s no registration, no login & no downloads. Call today to schedule your complimentary “telehealth” interaction with one of our pharmacists, nurse liaison, or patient advocate. https://www.youtube.com/watch?v=yJf9N9sjDLI

Healthy Coping Blog: Our patient advocate / licensed mental health counselor shares encouragement and beneficial insights about living life with chronic illness through the online blog, located on our website.

Cystic Fibrosis Connections Facebook Group: Our licensed mental health counselor/ patient advocate facilitates this monthly online group and welcomes you to join! Cystic Fibrosis Connections is a place where you can participate in a POSITIVE space to talk about CF, including all of the ins and outs of living with CF, transplant and everything in between. Individuals, family members, loved ones and support persons are all welcome. Request to join here: https://www.facebook.com/groups/CFConnections/members/

(NEW) A Monthly, Online Video Group Discussion will be offered to interested participants to share in a safe, face-to-face interaction with other cystic fibrosis patients, families and support persons to discuss a variety of topics. Details of these upcoming video discussions will be shared through the Cystic Fibrosis Connections Facebook group page.

And much more! Our staff is dedicated to providing you with excellent service and care! Please let us know how we can personally assist YOU today?

* Available to patients who qualify for the program(s).

Contact information for our support staff:

RN/Nurse Liaison Tamika Grubbs
grubbst@hhcs.com
Office: 407-898-4427 Ext. 1700

Licensed Mental Health Counselor / Patient Advocate
Summer Katz, M.A., LMHC
katzs@hhcs.com
Office: 407-898-4427 Ext. 1005
Cell: 407-733-2110 (Messages can be returned same day).

Cystic Fibrosis Pharmacy & Freedom Pharmacy
Telephone: 407-898-4427
Toll Free: 800-741-4427                                                                                                      care@hhcs.com (no prescriptions)

Summer Katz, M.A., LMHC
Licensed Mental Health Counselor

*Disclaimer: This blog provided for informational purposes only (including brief topic exploration or reflection) and should not be used as a substitute for professional mental health or medical treatment.

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